SabahFix

1. Introduction

Welcome to SabahFix ("the App"). This Privacy Policy explains how Jabatan Kerja Raya Sabah (JKR Sabah) collects, uses, maintains, and discloses information collected from users of our mobile application and web services.

2. Information We Collect

2.1 Personal Information

When you register and use our App, we may collect the following personal information:

• Name
• Mobile phone number
• Email address
• User authentication credentials

2.2 Complaint Information

When you submit a complaint or disaster report, we collect:

• Description of the complaint or disaster
• Location data (GPS coordinates, district, road name)
• Photographs of the reported issue
• Date and time of submission
• Contact information for follow-up

2.3 Technical Information

We automatically collect certain technical information, including:

• Device information (model, operating system)
• IP address
• App usage statistics
• Push notification tokens (FCM tokens)
• Login activity and timestamps

3. How We Use Your Information

JKR Sabah uses the collected information for the following purposes:

• To process and manage road maintenance complaints and disaster reports
• To communicate with you regarding your complaints and provide updates
• To assign complaints to appropriate departments and personnel
• To send notifications about complaint status changes
• To improve our services and app functionality
• To generate reports and statistics for road maintenance planning
• To authenticate users and maintain account security
• To comply with legal obligations and governmental requirements

4. Location Data

The App collects location data (GPS coordinates) when you submit a complaint or disaster report. This information is essential for:

• Identifying the exact location of road issues
• Determining the relevant district and road segment
• Routing complaints to the appropriate maintenance teams
• Planning and prioritizing road maintenance activities

Location data is only collected when you actively submit a complaint or report. You can choose to manually enter location details if you prefer not to share GPS coordinates.

5. Photographs and Images

Photos you upload to document road issues or disasters are stored securely on our servers. These images may be:

• Viewed by JKR staff responsible for handling your complaint
• Used in internal reports and documentation
• Shared with relevant government departments for action
• Included in publicly accessible complaint verification pages (with your complaint reference number)

6. Information Sharing and Disclosure

JKR Sabah may share your information with:

• Government Agencies: Relevant state and federal departments involved in road maintenance and disaster management
• Contractors: Road maintenance contractors assigned to resolve reported issues
• Law Enforcement: When required by law or to protect public safety
• Service Providers: Third-party service providers who assist in operating our services (e.g., SMS notifications, hosting services)

We do not sell, trade, or rent your personal information to third parties for commercial purposes.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (HTTPS/SSL)
• Secure server infrastructure
• Access controls and authentication mechanisms
• Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information and complaint data for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Maintain historical records of road maintenance activities
• Comply with legal, regulatory, and governmental requirements
• Resolve disputes and enforce our agreements

9. Your Rights

You have the right to:

• Access your personal information and complaint history
• Update or correct your profile information
• Request deletion of your account (subject to legal retention requirements)
• Opt-out of push notifications (via app settings)
• Withdraw consent for certain data processing activities

To exercise these rights, please contact us using the information provided below.

10. Children's Privacy

The App is intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

11. Push Notifications

With your consent, we may send push notifications to inform you about:

• Updates to your complaint status
• Responses from JKR staff
• Important announcements
• Disaster alerts in your area

You can disable push notifications at any time through your device settings or app preferences.

12. Changes to This Privacy Policy

JKR Sabah may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy.

13. Third-Party Services

The App may contain links to third-party websites or services. This Privacy Policy applies only to our App. We are not responsible for the privacy practices of third-party sites or services.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Jabatan Kerja Raya Sabah
Tingkat 9 & 10, Blok B, Kompleks Pentadbiran Kerajaan Negeri,
88614 Kota Kinabalu, Sabah, Malaysia

Email: jkrsabah@sabah.gov.my
Tel: +6088-522000

15. Governing Law

This Privacy Policy is governed by the laws of Malaysia, including but not limited to the Personal Data Protection Act 2010 (PDPA). Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.